Question 1

What is the policy for surgery no-shows?

Accepted Answer

If you miss a scheduled anesthetic procedure without notice, a $150.00 deposit will be required to reschedule, which will be credited toward the rescheduled procedure. After a second no-show, a $150.00 no-show fee will be charged to your account, and the procedure will not be rescheduled.

Question 2

What happens if I miss my appointment without calling (No-Show)?

Accepted Answer

If you miss your appointment without notice, a $58.00 non-refundable deposit will be required to schedule your next appointment, which will be credited toward that visit. After a second no-show, you will be charged a $58.00 non-refundable no-show fee, plus a $58.00 deposit credited toward your next appointment.

Question 3

What is the policy for late cancellations of anesthetic procedures?

Accepted Answer

If an anesthetic procedure is not cancelled at least 24 hours in advance, a $75.00 deposit will be required to reschedule. This deposit is valid for one year and will be credited toward the rescheduled procedure.

Question 4

What happens if I don't cancel my appointment at least 24 hours in advance?

Accepted Answer

A $25.00 non-refundable deposit will be required to reschedule. This deposit is valid for one year and will be credited toward your next appointment.

Question 5

What should I do if I need to cancel my appointment?

Accepted Answer

Please call at least 24 hours in advance to cancel. This allows us to offer the slot to another pet in need. If it's after hours, leave a message on the clinic's voicemail.

Question 6

Are you implementing a Late Cancellation and No-Show Policy?

Accepted Answer

Due to increased demands for medical care and our desire to help as many pets as possible, we are implementing a No-Show and Late Cancellation Policy.

Question 7

How do I tell if I have an emergency?

Accepted Answer

While medical problems come in a wide range of severity, some are more serious than others and require immediate care. If your pet has experienced any of the following, please seek immediate medical attention:

Trauma (i.e., hit by car or animal attack)
Difficulty breathing
Profuse vomiting
Extreme lethargy or tiredness
Has stopped eating for greater than 24 hours
Bleeding more than a couple of drops
Having seizures
Unable to walk or stand
Unable to pass urine
Having difficulty giving birth
Has a "bloated" abdomen
If your pet does not have any of the above symptoms but you are still concerned, please call the office and one of our medical professionals will be happy to help you.

Question 8

What age should I spay or neuter my animal?

Accepted Answer

We recommend spay or neutering cats at 4 to 5 months of age. The recommendation for dogs is dependent on breed and size but can range anywhere from 6 months for small breeds and up to one year for large breeds. The veterinarians will assess each patient and determine what would be best for their specific healthcare situation.

Question 9

Why should I keep my pet on flea and tick prevention?

Accepted Answer

Fleas and ticks can cause numerous health issues for pets and people alike. Flea bites can cause flea allergy dermatitis - an allergic reaction to proteins in flea saliva. A pet's constant scratching can also cause permanent hair loss or other skin problems. In severe infestations, fleas feasting on your pet's blood can lead to anemia and, in rare cases, death.

Ticks can also harm your pet, transmitting tick-borne infections such as Lyme disease, Ehrlichiosis, Anaplasmosis, Rocky Mountain Spotted Fever, Babesiosis, and Bartonellosis. Pets can also bring ticks into the home, exposing you and your family to illness from a tick bite.

Question 10

Why should I give my pet Heartworm prevention?

Accepted Answer

Heartworm disease is a serious disease that results in severe lung disease, heart failure, organ damage, and death in pets, mainly dogs, cats, and ferrets. It is caused by a parasitic worm called Dirofilaria immitis. The worms are spread through the bite of a mosquito which is prevalent in most areas all year round.

Due to the severity of Heartworm Disease, we recommend year-round prevention even for indoor animals.

Another benefit to keeping your pet on Heartworm preventative is the additional prevention of many intestinal parasite infections.

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Years Serving

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450+

Five-Star Reviews

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